![]() ![]() Regardless of how one feels about the hierarchy itself, the reality is that the complexity and volatility of day to day operations in virtually any contemporary organization, in any industry or field, is such that bosses no longer bring value (if they ever did) by controlling agendas and time and decisions. This silly need to be deferential or polite is an historical legacy of hierarchical organizations in which the boss’s time and ideas and decisions were always considered to be more important and smarter than anyone else’s. When you say, “I know you are busy,” you are saying that the other things the person does all day that make him or her busy are justified, but your reason for contributing to the person’s busyness is not equally justified. I realize that in most cases we are simply trying to be polite or deferential, but the fact is when you say, “I’m sorry to bother you,” you are suggesting that whatever your reason for wanting to speak to the person is, it is, by definition, less important than what he or she is already doing. It’s time for all of us to stop saying those words. I’m also confident that if you are in a senior leadership role, that you hear something similar from subordinates almost every day. I would speculate that virtually every single person reading this post has uttered those words, or something very close, upon walking into your boss’s or some other senior manager’s office.
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